Cariflex Pte. Ltd.
Job Title: CFR/SCSR Supervisor
Location: Home Office; Parkersburg WV – US or within 1-2 hours’ drive from Parkersburg
The key responsibilities for this position include but are not limited to the following:
Drive performance improvement on defined metrics.
Assist the Customer Account Representatives in resolving issues in daily operations.
Drive or support Customer Service related projects (improvements/ efficiency).
Provide training to the Customer Service team to support the OTC (Order-to-Cash) processes.
Ensure CS department runs smoothly, secure gaps in the daily work and during back-up situations.
Drive new customer service-oriented practices into the workplace.
Develop & and maintain strong working relationships with both internal and external customers to identify opportunities for improvement in customer satisfaction.
Work closely with the Business Process Owner (BPO), Subject Matter Experts (SME) and cross-functional counterparts to achieve alignment on global processes.
Ensure alignment and compliance with Sox guidelines.
Assist in supplying information for audits.
Perform backup of Customer Service Manager and Customer Service team members.
- Company Name
- Cariflex Pte. Ltd.
- Cariflex Pte. Ltd. c/o 1722 Hanover Ave, Richmond, VA 23220 [email protected]
Preferred minimum 7 years of experience in a leadership function in a Customer Service environment.
Advanced knowledge of CRM, SAP or other ERP system.
Proficient English and or other European languages ideal.
Proven capability to lead and /or coach team members.
Good communication skills.
Demonstrated ability to implement changes and new challenges for the team.
Able to work in an international, high performance environment.
Proficient in English required.
Knowledge of other languages, in particular Korean, is desirable
Team player/leader to work and build cooperation with a cross functional team.
Education: Degree from accredited university, college or business school or equivalent work experience.
- Salary: $55,000.00 to $70,000.00 /year
- How to Apply
email - Julio Sobrinho HR Partner [email protected]